Comptroller's Tickets Processing Metrics

This dashboard tracks the total number of tickets received, the number closed, the number of currently open tickets and the average time to close.  All metrics are reported weekly.

This chart tracks the number of currently open tickets across the entire Mass Comptroller IT enterprise.  The metric on the left shows the number of currently open tickets. The chart on the right shows the number of tickets open by ticket owner and the type of ticket.

This document presents the Commonwealth’s financial information on three bases of accounting, each serving a different purpose. The report includes “required supplementary information” in the form of budgetary basis statements, which are prepared in accordance with the Commonwealth’s budgetary or statutory basis of accounting and summarized by Commonwealth branch and agency.

The chart on the right shows the number of tickets created grouped by priority.  The breakdown is intended to show the whether high priority tickets have become more or less prevalent over time, reflecting the stability of IT operations at the Comptroller's Office.